Who we are

We are brunoandfriends, a trade name of Retima BVBA. Our website address is: https://brunoandfriends.com.

Cookies

When you leave a comment on our site, you can specify whether your name, email address and site may be stored in a cookie. We do this for your convenience so you don’t have to enter this information again for a new response. These cookies are valid for one year.

If you visit our login page, we store a temporary cookie to check if your browser accepts cookies. This cookie contains no personal information and is deleted when you close your browser.

Once you log in, we will store some cookies related to your login information and screen display options. Login cookies are valid for 2 days and cookies for screen display options are valid for 1 year. If you select “Remember me”, your login will be kept for 2 weeks. Once you log out of your account, login cookies are deleted.

When you edit or publish a post, an additional cookie is stored by your browser. This cookie contains no personal data and only holds the post ID of the article you edited. This cookie expires after one day.

Embedded content from other sites

Posts on this site may contain embedded content (e.g., videos, images, messages, etc.). Embedded content from other sites behaves exactly the same as if the visitor had visited this other site.

These sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with this embedded content, including recording your interaction with embedded content if you have an account and are logged in to that site.

Who we share your information with

If you request a password reset, your IP address will be included in the reset email.

How long we keep your data

When you leave a comment then that comment and the metadata of that comment will be saved forever. This way we can automatically recognize and approve follow-up comments instead of having to moderate them.

For users who register on our site (if any), we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (except that they cannot change their username). Site administrators can also view and edit this information.

What rights you have about your data

If you have an account on this site or you have left comments, you may request an export file of your personal information that we have on you, including any information you have given us. You may also request that we delete any personal information we may have about you. This does not include data that we are required to retain for administrative, legal or security purposes.

Where your data will be sent

Possibly visitor responses are monitored through an automated spam detection service.

We collect information about you during the checkout process in our store.

What we collect and store

When you visit our site, we collect the following information:

• Products viewed by you: for example, we use this data to show you products that you have recently viewed
• Location, IP address and browser type: we use this data to calculate tax surcharges and shipping costs
• Shipping address: we ask you to fill in this information so that we can, for example, calculate the shipping costs before you place an order and then ship the order to you!

We also use cookies to store products in your shopping cart as you browse our site.

When you purchase products from us, we ask you to provide information, including your name, billing address, shipping address, email address, phone number, credit card/payment information, and optional account information, such as a username and password. We use this information for the following purposes:

• To send you information about your account and order
• To respond to your requests, including refunds and complaints
• To process payments and prevent fraud
• To set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• To improve our retail offerings
• To send marketing messages to you, if you choose to do so

If you create an account, your name, address, email address, and phone number will be used to automatically populate checkout information for future orders.

In general, we store information about you for as long as we need it for the purpose for which we collect and use it. We are not legally required to keep them. For example, we retain order information for 10 years for tax and accounting purposes. This information includes your name, email address, and billing and shipping address.

We will also store comments or reviews if you leave them.

Who on our team has access

Members of our team have access to the information you have submitted to us. Both Administrators and Store Managers have access to, for example:

• Order information, such as the products purchased, the date of purchase and the delivery address, and
• Customer information, such as your name, email address, shipping and payment information.

Our team members have access to this information to complete orders, process orders, issue refunds, and provide you with support.

What we share with others

We share information with third parties who help us deliver our orders and store services to you; for example, Paypal, Bpost, Mollie, Google Recaptcha for spam protection.

Payments

We accept payments via PayPal. When processing payments, some data is transferred to PayPal. This includes information necessary to process or support payment, such as the total amount of the purchase and billing information.

Please see PayPal ‘s privacy policy for more information.

We accept payments via Bancontact / Visa. When processing these payments, some data is transferred to the necessary institutions via Mollie. This includes information necessary to process or support payment, such as the total amount of the purchase and billing information.

Please refer to Mollie’ s privacy policy for more information.