The following conditions apply to deliveries and returns for the webshop brunoandfriends, a trade name of Retima BVBA (see general conditions).

1 – DELIVERY

1. For items in stock, a delivery time of 3 to 5 working days applies, after receipt of payment. For items that are not immediately deliverable, RETIMA BVBA will notify you in a timely manner and offer you the opportunity to dissolve the agreement or agree on a new delivery time with RETIMA BVBA. Upon dissolution of the agreement, amounts already paid will be refunded within 14 days.
2. RETIMA BVBA cannot be held liable for delays incurred in the processing of the order, error in the stated availability or transport. If an order includes multiple items you may assume the longest delivery time.
3. The entrepreneur will take the utmost care in receiving and carrying out orders for products and in assessing applications for the provision of services.
4. The place of delivery is the address that the consumer has made known to the company.
5. All delivery times are indicative. The consumer cannot derive any rights from any deadlines mentioned. Exceeding a deadline does not entitle the consumer to compensation.
6. In case of dissolution, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after dissolution.
7. If delivery of an ordered product proves impossible, the entrepreneur will endeavor to make available a replacement item. No later than at the time of delivery, it will be reported in a clear and understandable manner that a replacement item is being delivered. In the case of replacement items, the right of withdrawal cannot be excluded.
8. The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the consumer or a pre-designated and the entrepreneur announced representative, unless otherwise expressly agreed.

2 – PAYMENT

1. The consumer has the duty to immediately report inaccuracies in payment data provided or mentioned to the entrepreneur.
2. In the event of non-payment on the part of the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.
3. Payments through Retima BVBA’s webshop are made through third parties, who provide a secure payment system.

2 – RIGHT OF WITHDRAWAL – RETURNS

1. When purchasing products, the consumer has the opportunity to dissolve the contract without giving reasons for 14 days. This cooling-off period commences on the day after receipt of the product by the consumer or a representative previously designated by the consumer and announced to the entrepreneur.
2. During the cooling-off period, the consumer will handle the product and packaging with care: the item must not have been used and must be returned undamaged and complete in its original packaging.
3. When the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days, after receipt of the product. The consumer must make this known by means of the model form. After the consumer has made it known that he wants to use his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods were returned in time, for example by means of proof of shipment.
4. If, at the end of the periods mentioned in paragraphs 2 and 3 of the General Terms and Conditions, the customer has not indicated that he wishes to make use of his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.
5. If the consumer exercises his right of withdrawal, he shall bear no more than the cost of return shipment.
6. If the consumer has paid an amount, RETIMA BVBA will refund this amount as soon as possible, but at the latest within 14 days after the withdrawal. The condition is that the product has already been received back by RETIMA BVBA.

3 – PRICE

See our General Terms and Conditions, section 7

4 – WARRANTY

See our General Terms and Conditions, section 8